How chatbots can help Business intelligence for improving ROI

Chatbots are all the rage today, bringing about a complete paradigm shift in how businesses interact with consumers. Until recently though, the limited range of responses and usability severely hampered the adoption of chatbots. The integration of AI and NLP has completely revolutionized this space, with smarter chatbots allowing for more natural interactions with consumers. […]

Tips to deploy conversation A.I. for business

We’ve all been on the receiving end of “We’re sorry, but we’re experiencing unusually heavy call volumes. You can hold or try back at another time” at some point in our lives. Often a trivial unanswered query can lead to disgruntled customers opting out of associating with the brand. In fact, a research study by […]

12 best business scenarios for chatbot

As per a report by Gartner, by 2020, around 85% of customer interactions with enterprises would be without any interactions with a human. The integration of AI and natural language processing (NLP) with chatbots has brought about a paradigm shift in the way businesses interact with their customers. Moreover, as per the same report, deployment […]

Most uptrend customer engagement strategy

Gartner’s recent report suggests that by 2020, the average person will have more conversations with a chatbot than with their spouse. While this may seem like a case for increasing number of counseling sessions for couples, the underlying factor here is the exponential growth of chatbots, penetrating into every fathomable aspect of human interactions, right […]